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Oracle Utilities Customer Care and Billing Release 2.4.0
4.3.2.2 Manage Severance Process
Brief Description
Actors/Roles
Business Process Diagrams
Manage Severance Process Detailed Process Model Description
1.2 Evaluate Requirements for Severance
1.3 Populate Severance Process Data
1.4 Request to Create Severance Process
1.5 Create Severance Process
1.6 Evaluate Severance Process
1.7 Modify Process and Process Events
1.8 Update Collection Process and Events
1.9 Request to Cancel Pending and Awaiting Field Activity Severance Events
2.0 Request to Cancel Severance Process and Provide Cancel Reason
2.1 Cancel Pending and Awaiting Field Activity Severance Events
2.2 Update Severance Process to Inactive
2.3 Evaluate Active Severance Process
2.4 Cancel Field Activity
2.5 Initiate To Do Entry List Creation
2.6 Verify Post-Cancellation Conditions
2.7 Create Reconnection Process
2.3.1.1 Activate Event Send Letter to Customer
2.3.1.2 Create Customer Contact
2.3.1.3 Complete Event
2.3.2.1 Activate Event Affect Credit Rating/Cash Only
2.3.2.2 Update Customer's Account Credit Rating
2.3.3.1 Activate Event Create To Do Entry
2.3.3.2 Initiate To Do List Entry Creation
2.3.4.1 Activate Event Create Field Activity
2.3.4.2 Create Field Activity
2.3.4.3 Set Event to Awaiting Field Activity
2.3.5.1 Activate Event Break Payment Arrangement
2.3.5.2 Break Payment Arrangement and Transfer Debt to Original SAs
2.3.6.1 Activate NBB Severance Event
2.3.6.2 Break NBB
2.3.7.1 Activate Event Start Severance Process
2.3.7.2 Identify All SAs Require Severance
2.3.7.3 Determine Severance Processes for SAs
2.3.7.4 Create Severance Processes
2.3.8.1 Activate Custom Event
2.3.8.2 Perform Additional Activities
2.3.9.1 Activate Event Expire SA
2.3.9.2 Determine Expiration Date
2.3.9.3 Update SA to Pending Stop
2.8 Wait for Event Effective Date
2.9 Wait for Population Effective Date
3.0 Add Field Activity and Dispatch Field Order
3.1 Perform Work
3.2 Send Field Activity, Field Order Results
3.3 Receive Field Activity, Field Order Results
3.4 Identify Field Severance Events Awaiting for Field Activity Completion
3.5 Verify Field Activity Results
3.6 Identify Severance Events Require Effective Date
3.7 Verify Completion of Previous Event
3.8 Calculate and Set Trigger Date for Dependant Severance Event
3.9 Verify Eligibility for Severance
4.0 Determine Arrears
4.1 Reduce Debt Amount Due To Existing Pay Plan
4.2 Analyze Account's Debt and Apply Collection Criteria
4.3 Create To Do Entry
4.4 Work To Do
Installation Options - Control Central Alert Algorithms
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